Privacy Policy
Last Updated: November 2024
1. Information We Collect
When you place an order with Custom Business Hats, we collect the following information:
- Contact Information: Name, email address, phone number, and shipping address
- Order Information: Products ordered, quantities, customization details, and artwork files
- Payment Information: Payment is processed securely through Stripe. We do not store your full credit card information on our servers.
- Communication Records: Emails and messages exchanged regarding your order
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order status
- Provide customer support
- Send order confirmations and shipping notifications
- Improve our products and services
- Send promotional emails (only if you opt-in)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shipping Partners: To deliver your order (USPS, UPS, FedEx)
- Payment Processors: Stripe for secure payment processing
- Service Providers: Who assist us in operating our business
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing through Stripe (PCI-DSS compliant)
- Limited access to personal information by authorized personnel only
- Regular security assessments and updates
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your cart contents
- Understand how you use our website
- Improve our website functionality
You can disable cookies in your browser settings, but some features of our website may not function properly.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and legal purposes.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: